Service Advisor / Service Executive

Customer Interaction & Service Coordination

• Extend courteous reception and assist customers in establishing vehicle complaints after road tests.
• Provide reasonable time and cost estimates for repair jobs.
• Allocate jobs to supervisors and monitor workflow to ensure efficiency.
• Educate customers on maintenance practices, service schedules, and value-added services.

Repair Oversight & Communication

• Explain repair jobs performed, parts replaced, and associated costs.
• Ensure vehicles are delivered to customer satisfaction.
• Collect post-service feedback and implement corrective measures if required.

Scheduling & Resource Management

• Handle advanced service bookings based on workshop load and resource availability.
• Monitor ongoing service operations and workflow to maintain efficiency.

Reporting & Documentation

• Maintain accurate service records and communicate updates to customers regularly.
• Ensure testing and quality checks are performed as per workshop standards.