Senior Voice Process Executive

Roles and Responsibilities:

• Answer incoming calls from customers and assist with their queries or issues
• Provide information about products or services to customers
• Resolve customer complaints or route them to the appropriate department
• Maintain a friendly and professional attitude during customer interactions
• Ensure customer satisfaction by resolving issues efficiently
• Follow guidelines and scripts during customer interactions
• Record call details and customer feedback accurately
• Work in a team and communicate effectively with coworkers and managers
• Meet daily or weekly performance targets for call handling and customer satisfaction

Skills Required:

• Good communication skills (English or other languages as required)
• Patience and active listening skills
• Ability to stay calm under pressure
• Basic computer knowledge