Senior Transition Analyst

Key Responsibilities:

• Manages all aspects of migration projects independently on a process-by-process basis from evaluation, supporting the identification of processes for migration and planning through to operational steady state.
• Highlight any red flag during planning phase and assisting stakeholder
• Responsible for process migration cost / benefit, FTE analysis and SLA verification in support of decision process for transition. Creativity needed to reengineer processes as appropriate during transition and implementation to maximize offshore operation efficiencies.
• Coordinating with project teams and cross functional team including not limited to Recruitment, IT, Risk, Legal, Compliance, Control to ensure alignment and required approvals related to transition objectives
• Monitoring, evaluating and reporting the progress of transitions, addressing issues as they arise
• Communicating changes to relevant stakeholders and managing resistance effectively.
• Provide regular updates and status reports to leadership, sponsors and key collaborators on transition progress.
• Ensure all transition activities are carried out within the defined scope, schedule, and budget.
• Pro-actively identify and communicate risks, co-create solutions throughout the Transition period and own 'Go / No Go' decisions
• Conduct post-transition reviews to identify areas for improvement. As required, will partner with Operations on process improvement initiatives in a post migration environment
• Provide Inputs and support for generating performance metrics of individual transition projects using key performance indicators (KPIs) such as cost, timeline adherence, and quality.

• Bachelor s degree in Business, Operations, or related field; MBA preferred.
• External project management certification such as Prince2, Six Sigma, CAPM/ PMI or other project management certification
• Overall, 6 - 10 years experience in Financial Services/BPOs/ITES Organisations
• Minimum 5 plus years of experience in managing projects independently
• Significant experience in BPO industry preferably with multi-national/financial service businesses (US-based).
• IT experience helpful

LEADERSHIP BEHAVIOURAL COMPETENCIES

• Strong Project Management skills; expert in organizing, planning and executing large-scale projects from start through implementation
• Understanding of Project Transition Management frameworks, principles, procedures and best practices
• High degree of adaptability and problem-solving skills to navigate complex and dynamic project environments.
• Exceptional communication for cross-cultural stakeholder management.
• Analytical mindset with expertise in data-driven decision-making
• Demonstrates the AD Values:

KEY RELATIONSHIPS

• Regional Execs, Business Unit Leaders and Country Executives
• Clients Prospective clients (C-Level down to business heads)
• Finance, Legal Compliance, Risk Management, IT and Human Resources.