We are looking for an experienced technical writer to join our team and help take our [customer/client]focused services to new heights. As an ideal candidate, you must have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you must have a natural desire to help people understand things that are hard to understand. As Technical Writer, you will be responsible for both product and core technical documentations, playing role of both Individual Contributor (IC) as well as team player. You will have to collaborate with cross-functional teams and leaders that consists of multiple Product teams (BAs/POs), Distinguished Engineers, and QAs, in an Agile setting. You will be responsible for searching/researching the content (if not provided), drafting, proof-reading/reviewing, publishing, and maintaining the content. The role requires you to have hands-on technical experience and a can-do approach towards different technical and authoring tools and continuous improvement. If this type of position motivates you, tell us why you are the right person for this challenging role! 

The Job

• Develop comprehensive documentation that meets organizational standards 
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content 
• Write user-friendly / business-friendly content that meets the needs of the target audiences, turning insights language that sets our users up for success 
• Evaluate current content and develop innovative approaches for improvement 
• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements 
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation 
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage 
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration 
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation 
• Develop and maintain detailed databases of appropriate reference materials, including research, design specifications, API specification 

Qualifications & Skills required 

This role requires a talented self-directed individual with a strong work ethic and the following skills: 

Must have  

• Bachelor's degree in relevant technical field.
• 3-5 years' industry experience as an effective technical writer.
• Proven ability to quickly learn and understand complex topics.