Senior Service Engineer

Job Summary

The engineer will be responsible for handling Warranty and out of warranty Service issues in Centrifugal blowers, Liquid Ring Pumps. He will be responsible for installation activities and earning Service Revenues(like AMC/CMC/Rentals).

Responsibilities

• Contacting Old and new customers for Service Revenue Initiatives by offering AMC/CMC/Rental
• Finalizing quote with Customers and converting it into the PO.
• Timely Customer complaints resolutions and effective planning to organize installation activities in time.
• Coordination between engineering and quality for product issues.
• Timely resolution of Customer complaints.
• Development of Dealer Service capabilities for field service to end user to avoid load.
• Payment follow up for Service billings

Basic Qualifications

(Essential qualifications, language, driving licence etc)

• Bachelor of Engineering Mechanical with 6/7 year work experience.

Travel Work Arrangements/Requirements

Travel 70% time. Passport Required

Key Competencies

Absolute KEY skills needed for role

• Handon experience over repair of Big Rotary Machines or similar products
• Product knowledge of Liquid Ring Vacuum Pump and CF Blowers or big rotary machines.
• Humble and pleasant in nature
• Fluent in languages.
• SAP knowledge
• Negotiation skills for generating Service Revenue