Senior Relationship Manager

Experience: 3+ years

Education: Graduate/Diploma in Hotel Management discipline

About the Role

As a Senior Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. You will also be responsible for coordinating various tasks related to food production planning, engineering, and front-of-house services, ensuring all activities comply with Health, Safety, and Food Safety regulations.

Key Responsibilities

• Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions.
• Focus on enhancing the overall customer experience through effective management and service delivery.
• Oversee the daily operations of the food court, ensuring smooth functioning and a high standard of service.
• Develop and implement operational policies and procedures to enhance efficiency and customer satisfaction.
• Build and maintain strong relationships with clients and food brands operating within the food court.
• Collaborate with clients and brands to develop promotional activities and marketing strategies to boost sales and engagement.
• Recruit, train, and supervise food court staff, including scheduling and performance evaluations.
• Ensure compliance with health and safety regulations and policies.
• Ensure a high level of customer satisfaction by addressing complaints and resolving issues promptly.
• Prepare and manage the food court budget, including tracking expenses and revenue.
• Analyze financial performance and develop strategies to achieve financial targets.
• Monitor and manage the food court's P&L statement.
• Develop and execute marketing strategies to promote the food court and its offerings.
• Utilize social media and other digital platforms to enhance the food court's visibility and engagement.

Qualifications

• Proven experience in the food industry.
• Strong work ethic, integrity, and personal accountability to be a self-starter and make independent decisions.
• Ability to handle pressure and meet deadlines.
• Flexible and willing to take on any tasks to support team efforts.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Sound knowledge and experience of working with food, technology, and people management.
• Result-oriented and accountable.
• Proven experience in managing successful teams in a similar environment.
• Basic Food Hygiene certificate and knowledge of HSEQ standards.
• Excellent financial and application acumen.
• Self-motivated, agile, and able to adapt to a changing environment.