BOBottle Lab Technologies
Senior Relationship Manager
Bangalore ₹4-9 LPA Posted 13 Jun 2025
FULL TIME
People Management
Marketing Strategies
Job Description
Job Title: Relationship Manager
Work Schedule: 6 days a week | Willing to travel within city limits
Experience: 3+ years
Qualification: Graduate/Diploma in Hotel Management discipline
About the Role
As a Relationship Manager at SmartQ, your primary responsibility will be to lead and oversee a frontline Partner team of food service associates. You will coordinate various operational activities including food production planning, engineering coordination, front-of-house services, and ensure all actions strictly comply with Health & Safety and Food Safety regulations.
Key Responsibilities
- Lead and manage a frontline partner team in food services.
- Coordinate food production planning and front-of-house operations.
- Manage engineering coordination to ensure smooth service delivery.
- Ensure adherence to Health & Safety and Food Safety regulations.
- Facilitate efficient contract organization in alignment with contractual terms and conditions.
- Focus on delivering high-quality service to enhance the overall customer experience.
- Promote a positive work culture within the team.
- Ensure timely, high-quality service delivery.
- Resolve operational issues and report incidents, accidents, and near misses to the reporting manager.
- Prioritize client retention and show a strong commitment to service quality for both clients and employees.
- Collaborate effectively as part of a team, and demonstrate initiative while working independently.
- Maintain a culture of honesty, integrity, and family-oriented values.
- Communicate effectively with diverse groups within the team and among stakeholders.
- Follow all rules and regulations per client handbook and ensure hygiene, safety, and service standards are upheld.
- Embrace a team-player attitude and maintain high personal hygiene and appearance.
- Show self-motivation and use personal initiative responsibly.
- Display resilience and a positive attitude under pressure.
- Manage vendor rotations and plan operations for assigned clients.
Required Skills & Qualifications
- Proven experience in the food industry.
- Strong work ethic, personal integrity, and accountability.
- Ability to make independent decisions and act as a self-starter.
- Strong interpersonal and communication (verbal & written) skills.
- Ability to work under pressure and meet deadlines.
- Flexible and adaptable to team needs.
- Sound knowledge of food, technology, and people management.
- Experience managing successful teams in a similar environment.
- Basic Food Hygiene certification and understanding of HSEQ standards.
- Financial acumen and strong application skills.
- Result-oriented mindset with a high level of accountability.
- Agile, self-motivated, and adaptable to changing environments.