Senior Process Excellence Associate

Responsibilities:

• Manage multiple detailed project plans in the designated project management tool
• Quickly identify issues and develop effective solutions
• Prioritize tasks and manage time effectively to meet deadlines
• Anticipate potential risks and develop strategies to mitigate them
• Make informed decisions that benefit the project and the team
• Ensure all aspects of the project are thoroughly planned and executed
• User Management: add, remove, and manage users, including assigning custom roles and working with IT to provision
• Account Governance: set up account permissions and manage access to features on the Enterprise plan
• Security Management: oversee security settings and ensure the account is protected
• Billing Management: manage subscriptions and billing information
• Workflow Design: develop and customize monday.com workflows to meet specific org needs
• Performance Review and Analysis: receive user feedback and propose enhancements to align with evolving organizational objective and surface issues that arise to enhance system performance, scalability, and reliability

Requirements:

• 4+ years of work experience
• a working knowledge of monday.com or knowledge as administrator of another project management system (Asana, Trello, Smartsheet, etc.)
• Adaptability: flexibility, adjusting plans as needed to accommodate changes
• Communication: excellent verbal and written communication skills and strong attention to detail
• Interpersonal skills: ability to effectively communicate with stakeholders and explain technical concepts in non-technical terms
• Team player: contribute independently and as a team member to the formulation and execution of monday.com strategies aligned with
• Marketing objectives
• Detail-oriented: maintain comprehensive documentation of monday.com, procedures, and best practices
• Responsive: respond promptly to monday.com incidents, perform root cause analysis, and implement preventive measures to minimize the likelihood of recurrence
• Proven ability to successfully operate in a highly matrixed organizational system where partnership and influence are key drivers of success
• PMP certification preferred or experience working with project management methodologies such as Lean Six Sigma or Agile
• Consistent use of logical judgment when making daily decisions about assignment activities
• High tolerance for ambiguity and an ability to work cooperatively and forge relationships across multiple functional organizations
• Excellent analytical and critical thinking skills, with the ability to analyze complex business processes, identify improvement opportunities, and develop practical solutions