Senior Principal Consultant, SAP S4 HANA IS Retail – Customer Hub!

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Inviting applications for the role of Senior Principal Consultant, SAP S4 HANA IS Retail - Customer Hub!

The S/4HANA IS-Retail Expert will be responsible for designing, implementing, and supporting SAP S/4HANA solutions tailored for retail operations within the Customer Hub ecosystem. This role involves collaborating with cross-functional teams to ensure seamless integration of retail processes, customer engagement, and digital transformation initiatives.

Responsibilities

• Solution Design & Implementation

• Configure and customize SAP S/4HANA IS-Retail modules (Master Data, Article Management, Pricing, Promotions, Store Operations).

• Develop end-to-end retail processes including assortment planning, replenishment, and POS integration.

• Ensure alignment with Customer Hub architecture and omnichannel strategies.

• Integration & Data Management

• Integrate S/4HANA with CRM, e-commerce platforms, and third-party applications.

• Manage master data consistency across retail and customer engagement systems.

• Process Optimization

• Analyze business requirements and translate them into SAP solutions.

• Optimize retail workflows for efficiency and scalability.

• Support & Maintenance

• Provide Level 3 support for SAP retail processes.

• Conduct system upgrades, patches, and performance tuning.

• Stakeholder Collaboration

• Work closely with business teams, IT, and external vendors.

• Conduct workshops and training sessions for end-users.

Qualifications/Skills we seek in you!

Minimum Qualifications

Graduation:B.Tech/B.E, MBA/MCA

• Technical Expertise

• Strong knowledge of SAP S/4HANA IS-Retail functionalities.

• Experience with SAP CAR (Customer Activity Repository), POS-DM, and integration with SAP Customer Hub.

• Familiarity with Fiori apps and retail analytics.

• Domain Knowledge

• Deep understanding of retail operations (pricing, promotions, inventory, store management).

• Exposure to omnichannel retail and customer engagement strategies.

• Additional Skills

• ABAP debugging (basic level).

• Knowledge of integration technologies (IDoc, RFC, APIs).

• Experience

• SAP Retail implementations.

• At least 2 full-cycle S/4HANA retail projects.

Preferred Qualifications

• SAP Certification in S/4HANA Retail.

• Experience in Customer Hub or similar customer engagement platforms.

• Strong communication and stakeholder management skills.