Senior Operations Manager Technical

Job Description (IFM/Asset Services Support - Facility Management):

• Support business needs based on the Scope of Work (SOW) and ensure smooth operations across multiple client sites.
• Build and maintain strong client relationships and manage service partners effectively.
• Oversee team management and coordination with the C&W site team to ensure service quality.
• Deliver quality, prompt, and courteous management services to support customer business needs within a safe working environment.
• Develop and drive comprehensive plans for facilities operations, setting and maintaining service standards.
• Establish operational procedures and roll out to ensure consistency across sites.
• Manage all Mechanical, Electrical, Plumbing (MEP) installations, civil works, and facility-related issues.
• Identify challenges and escalate to clients as needed to support remedial actions.
• Manage and coordinate housekeeping services, pest control, indoor plants, security, food vendors, and other third-party service providers.
• Maintain vendor-client relationships, ensuring smooth operations and regular reviews.
• Supervise large teams, providing training and guidance for site staff.
• Monitor expenses, track budgets, and process bills efficiently to control costs.
• Ensure timely addressing of facility requests through regular communication with all staff levels.
• Coordinate internal and external audits related to facilities, ensuring compliance with standards.
• Organize employee engagement activities to enhance employee experience and morale.
• Conduct regular facility inspections and walkthroughs, taking corrective actions when necessary.
• Apply and enforce contractual obligations, policies, and procedures.
• Track energy consumption and implement optimization initiatives.
• Prepare and submit monthly/quarterly management reports to the client.
• Develop and implement Standard Operating Procedures (SOPs) and site-specific procedures for all activities.
• Manage invoicing and payment collection from clients and ensure timely processing of vendor payments and staff salaries.
• Provide timely management reporting to stakeholders and city leads.
• Continuously implement best practices and innovations to enhance operational efficiency.