Senior Operations Associate / Legal

Job Title: Senior Operations Associate / Legal

Company: Presolv360

Location: Mumbai (Colaba)

Employment Type: Full-Time | Work from Office

Reporting To: Senior Manager (Mediation)

About the Company

Presolv360 is an Online Dispute Resolution (ODR) platform focused on enabling fast, efficient, and cost-effective out-of-court dispute resolution through technology. The organization is driven by the vision of 'digital access to justice for all' and is empaneled as a mediation institution by various courts in India.

The advisory council includes eminent legal personalities such as Justice U. U. Lalit, Justice B. N. Srikrishna, and Justice K. Kannan.

Job Summary

We are looking for a highly driven Senior Executive – Operations to manage and scale mediation operations on the platform. This role requires strong analytical thinking, stakeholder management, and subject-matter expertise in ADR/ODR. You will play a critical role in ensuring operational excellence, regulatory alignment, and stakeholder satisfaction.

Key Responsibilities

• Develop expertise in ADR/ODR frameworks and act as an internal subject-matter expert
• Track and interpret evolving mediation regulations and translate them into actionable processes
• Manage end-to-end mediation case lifecycle, ensuring quality, timelines, and compliance
• Handle escalations and maintain strong relationships with mediators and stakeholders
• Lead and execute mediation initiatives with defined KPIs, timelines, and outcomes
• Collaborate with leadership on strategy, institutional programs, and long-term roadmap
• Analyze feedback and drive improvements in platform, policies, and processes
• Build and manage relationships with mediators, courts, and ecosystem partners
• Oversee mediator onboarding, training, empanelment, and performance evaluation
• Represent the organization in mediation forums, events, and industry discussions

Qualifications & Skills

• LLB / LLM degree
• 3–5 years of experience (preferably in ADR/ODR, legal operations, or dispute resolution)
• Strong drafting, communication, and stakeholder management skills
• Advanced proficiency in MS Office (Word, Excel, PowerPoint)
• High attention to detail and strong analytical ability
• Ability to work independently in a fast-paced environment
• Proactive, ownership-driven mindset with interest in access to justice
• Strong interpersonal skills with a collaborative approach

Key Competencies

• Problem-solving & critical thinking
• Stakeholder management
• Process improvement & execution
• Ownership & accountability
• Adaptability and resilience