Senior Officer-Investor Services

Job Description

- Demonstrate basic email etiquette.

- Attend and complete all assigned trainings.

- Attend and participate in relevant internal and external calls.

- Process and index all pertinent emails accurately and efficiently.

- Show ownership and ability to prioritize tasks, work on multiple assignments, and ensure assigned tasks are completed in a timely fashion.

- Ensure company policies and procedures are followed and compliant with applicable governance.

- Assist the department in mitigating the risks for errors.

- Assist in managing clients expectations and turnaround times by effectively communicating externally and internally.

- Review investor documentation such as, but not limited to, subscription agreements, transfer agreements, and redemption agreements, and provide comments for any missing information within the corresponding HUB Workflow.

- Maintain all investor documentation and Know Your Customer (KYC) documents on internal drives in an organized fashion.

- Create and maintain investors' Customer Relationship Management (CRM) data in systems.

- Communicate to your management any escalations in a timely manner.

- Demonstrate the ability to assist in posting documents on CorPro or 3rd party portals.

- Assist in training new hires.

- Participate and have the ability to provide relevant feedback in enhancements, testing, and projects.

- Assist in reviewing and provide feedback to colleagues' workflows.

- Serve as a backup to team as needed.

- Have the ability to handle complex clients with many nuances independently.

- Able to process and complete workload with minimal assistance.

- Ability to coordinate with DTCC/AIP platform to successfully complete the following tasks: creation and submission of Security General Profile to establish fund profile on AI, creation and submission of positions and activity files, and identify rejections and perform follow up