Senior Manager(L5)- CSM Fleetcare

Key Responsibilities

• Develop and execute AMC, FMS, and KAM strategies and budgets in the region in line with overall service strategy.
• Drive initiatives to enhance customer satisfaction and improve service revenue through AMC and FMS offerings.
• Design and implement best-in-class service processes under Fleet Care offerings to ensure superior customer experience.
• Coordinate with network management teams to strategize network expansion, service capacity optimization, and Fleet Care offerings.
• Monitor targets related to service network enhancements, review service-related issues of key accounts, and ensure timely resolution of customer complaints.
• Support digital initiatives such as Fleetedge, E-Dukan, and Bandhu to increase service and spares penetration.
• Develop and maintain strong relationships with internal and external stakeholders to optimize business performance.
• Communicate technological changes and potential impacts on supply, recommending solutions without compromising service quality or cost optimization.
• Establish regional objectives, monitor team performance, and implement best practices for people management.
• Drive and monitor training and certification programs for the team.
• Review market research and field inputs to provide insights into customer needs and preferences.