Senior Manager - Technical Writer

Roles and Responsibilities :

Shaping the future of omnichannel :

Optimizing warehouses and stores through AI-driven software and robotics

About the RoleAs the Manager of Technical Content (SAAS) at GreyOrange, youll lead large-scale documentation projects, driving innovation in our content strategy.

This role requires a visionary approach to identify and fill gaps in existing processes through documentation. Youll manage a team of writers, collaborate across departments, and ensure our technical content meets the highest standards of quality and accessibility.

In this role, you will thoroughly understand the GreyOrange culture code and drive it in the team you lead. Your teams success will be driven by the cross-functional collaboration you will foster as a leader. A great sense of humor will be an added advantage.

Requirements

Must Haves:

• Proven experience managing technical writing teams and large-scale documentation projects.
• Excellent communication and leadership skills.
• Ability to be able to contribute to documentation as well as manage team (25% + 75%).
• Strong understanding of content management systems (CMS) and documentation tools.
• Excellent project management skills with the ability to prioritize and delegate effectively.
• Experience with agile methodologies and cross-functional collaboration.
• Strong analytical skills to assess project feasibility and resource allocation.
• Familiarity with regulatory requirements in technical documentation.
• Ability to stay current with industry trends and best practices in technical communication.

Good to Have:

• Educational background in STEM field.
• Ability to code HTML, CSS, JS.
• A solver s attitude to come up with innovative solutions.

Key Responsibilities:

Strategic Leadership;

• Develop comprehensive documentation plans and business strategies.
• Identify gaps in existing processes and propose documentation solutions.
• Analyze project feasibility and create prioritized project plans.

Content Management:

• Implement and maintain an effective content management system.
• Oversee the creation of various document types, including release notes, user manuals, and technical specifications.
• Ensure all documentation is accurate, up-to-date, and compliant with relevant regulations.

Team Management:

• Lead, mentor, and train a team of technical writers.
• Allocate resources effectively based on project priorities.
• Foster cross-functional collaboration and remove blockers for your team.

Process Improvement:

• Continuously evaluate and improve documentation processes.
• Implement automation tools to streamline content creation and management.
• Stay ahead of industry trends and incorporate new technologies when appropriate.

Stakeholder Management:

• Work closely with Product Managers, Quality Assurance, and Change Management teams.
• Collaborate with Sales and Marketing to create technical content for various channels.
• Build strong relationships with key stakeholders across the organization.

Quality Assurance:

• Establish and maintain high standards for all technical content.
• Implement effective review and approval processes.
• Measure and track the effectiveness of documentation using analytics and user feedback.

Customer Focus:

• Ensure documentation caters to both internal and external users.
• Contribute to the development and maintenance of customer portals.
• Work with the Customer Experience team to incorporate user feedback into documentation.

What s in it for you

At GreyOrange , were not just offering a job; were offering an experience. Join us, and youll find more than just a workspace! Youll become part of a community driven by innovation and supported by a plethora of benefits designed to nurture both your professional and personal growth. We offer a competitive salary that reflects your skills and impact, along with ample opportunities for professional growth through training programs and mentorship. Our flexible working hours and hybrid options help ensure a healthy work-life balance , while our comprehensive benefits package , including health, dental, and vision insurance, supports your overall well-being.

If youre passionate about technical communication and ready to lead a dynamic team in a fast-paced environment, we want to hear from you! Join GreyOrange and help shape the future of our technical content strategy!