Job Description
Inviting applications for the role of Senior Manager - Service Now Project Manager
This is a varied role and offers an exciting opportunity for the right individuals to develop their career in the Professional Services organization of Genpact.
Responsibilities:
. Project Management of product-based solutions
. Tracking, monitoring & reporting on project progress, quality of deliveries, budget consumption, and timelines.
. Analysing, capturing, and communicating customer requirements
. Write concept and functional design documents
. Provide consultancy to customers on Genpact Digital products
. Take responsibility for customer satisfaction and building a long-term relationship with key customers
Qualifications we seek in you!
Minimum Qualifications:
. Ability to quickly understand a client%27s business strategy, processes, needs and to design solutions to support it.
. Experience in leading requirements gathering workshops and business analysis
. Experience in writing functional design documents
. Project Management skills (Risk, scope, budget, Timelines management, etc.)
. Project Team leadership
. Client Management skills
. Relevant experience in the MS technology stack
. Relevant work experience in managing complicated software projects.
. Good customer facing skills including running workshops and presentation skills
. Must be able to work as part of a team with minimal day-to-day supervision
. Good crisis management skills.
. Fluent in spoken and written English
. Be smart and presentable
. Ability to travel to customer sites in Europe & America
. Ability to align working hours when needed to customers abroad
Preferred qualifications
. Experience in Business Process Management software
. Experience with BPM tools like Service Now, Appian or Remedy, etc.