Senior Manager - Operations - Insurance Sector

One of India's leading life insurance companies known for its customer-centric approach, digital innovations, and strong bancassurance partnerships. Join a team committed to delivering service excellence and driving transformational change.

Responsibilities -

• Lead end-to-end issuance & WIP management across new business operations.
• Drive operational efficiencies by clearing field WIP daily and achieving issuance SLAs (M0 92%, M2 94%).
• Facilitate regular governance calls with hub teams and distribution leaders.
• Deliver customized reports, dashboards, and presentations for internal stakeholders and CXO-level reviews.
• Ensure strict adherence to compliance guidelines (IRDAI) and update SOPs regularly.
• Execute strategic initiatives and lead at least one Green/Black Belt project annually.
• Identify process improvement opportunities through benchmarking and implement cross-functional solutions.
• Support and develop a team of 34 members, ensuring low attrition and high efficiency.

Requirements -

• Graduate/Postgraduate in Management
• 10+ years of experience, with 5+ years in Banca operations/relationship management
• Strong understanding of bancassurance operations model
• Proficiency in data analytics, report automation, and MIS generation
• Excellent communication, stakeholder management, and presentation skills
• Familiarity with compliance protocols preferred
• Strong team leadership and customer-centric mindset

What is in it for you -

• Opportunity to lead critical strategic initiatives within a growing operations team
• Exposure to CXO-level reporting and governance
• Work with cross-functional teams to transform fulfillment processes
• Contribute to the continuous improvement and process innovation roadmap
• Competitive compensation and fast-track leadership development opportunities