Senior Manager-Operations & Strategy

• Collaborate with R&D IT Value Streams, cross-functional teams, and business units to gather requirements and document clearly.
• Analyze data from multiple sources to generate actionable insights for strategic decision-making.
• Map and streamline processes to eliminate bottlenecks and inefficiencies; drive continuous improvement initiatives.
• Develop strategic plans, conduct feasibility studies, and manage demand forecasting.
• Build and maintain strategic relationships with value streams and collaborators to align with evolving needs.
• Lead AI adoption and automation strategies within the team.
• Manage risks and act as the SPOC for GITC risks, ensuring timely identification and resolution.
• Drive initiatives aligned with the R&D IT Scorecard, establishing performance metrics to track progress.
• Oversee multiple projects; plan, organize, and coordinate resources, timelines, and deliverables effectively.
• Use data-driven insights for informed decision-making and creative problem-solving.
• Optimize resource utilization and identify opportunities for cost savings.

Essential Skills/Experience:

We are looking for an Operations & Strategy Manager with a strong ability and willingness to learn new skills and technologies in a fast-paced environment. The ideal candidate should be enthusiastic about solving tough challenges and driving innovative solutions

• Over 15 years of experience with expertise in Strong analytical and critical thinking skills to interpret complex data, develop strategic plans, and communicate effectively.
• Familiarity with agile methodologies, experience with global teams, and knowledge of budgeting and financial planning for service delivery.
• Proficiency in process improvement, re-engineering, and understanding of pharmaceutical and regulatory processes and requirements.
• IT quality and service management, and hands-on experience with ServiceNow (SNOW) modules.
• Team-oriented with a passion for collaboration, flexibility during critical issues, and certifications in ITIL, PMI-ACP, Scrum, or SaFE are advantageous.

Education:

Management degree from a recognized Business school (Mandatory)