Senior Manager - Customer Success

Key Roles and Responsibilities:

• Generate, qualify, and close opportunities through the full sales cycle
• Apply deep understanding to address complex and strategic technology needs of businesses
• Develop and maintain a quality pipeline of prospects
• Discover, develop, and manage relationships with prospective customers to sell services
• Understand customer pain points and identify solutions through strategic sessions
• Make data-driven business decisions
• Create and present proposals to stakeholders with strategic insights
• Retain customers through responsiveness and excellent support
• Meet and exceed assigned sales targets
• Leverage knowledge of technology operations, enterprise IT infrastructure, and networking technologies
• Ensure customer satisfaction and retention through consistent communication and problem-solving
• Drive demand generation via virtual meetings, emails, blogs, social media, and other digital channels

Requirements:

• 5+ years of experience in consultative sales of technology solutions and services to mid-market companies
• Strong understanding of Cloud, IaaS, SaaS, and PaaS
• Proven track record of meeting/exceeding quotas and closing new business
• Ability to build trust and communicate effectively via video, email, phone, and in-person
• Strategic and holistic approach to business and sales processes
• Strong problem-solving skills and pattern recognition in sales data
• Effective verbal and written communication skills
• Ability to adapt behavior to achieve better outcomes
• Technical proficiency, including sales intelligence, CRM tools, and Microsoft Office Suite
• History of ongoing professional development
• High level of drive, passion, and commitment to success
• Bachelor's Degree preferred