Job Description
Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Manager, Lean Digital Transformation - English!
A Black Belt in Genpact is responsible for delivering tangible benefits & reducing costs by improving business processes, solving problems, and inspiring change within the organization. Black Belts ensure alignment of Quality initiatives with the company's strategic initiatives and help implement a culture of continuous improvement through 'leading by example' and facilitating the delivery of business impact/results.
Responsibilities
Works with Transformation Services, Solutions, Transition, Training, Ops, and Practice to understand and deliver contractual commitments, deal books, and customer priorities
Works with Ops leads, Vertical Leads and customers to craft, implement and drive Value Generating [VG] roadmaps and/or Transformation Roadmaps (Digital and Analytics Included)
Crafting, planning and driving the value-generating roadmaps on the aligned accounts
Initiating and leading benefit Black Belt [BB] projects that improve end-to-end processes and driving significant business impact for customers
Working closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis and implement process improvements & digital solutions across the business or organization
The setting, validating and auditing measurement systems to deliver business impact
Building Process Perfection culture in the team
Providing Team Leadership in the application of Lean & Six Sigma tools and Process Perfection methodology
Driving Standardization and Global Best Practices within the organization by using specialists across Practice, Transitions, IT and other relevant functions
Motivating change management within Operations and customer organization
Implementing Business Process Management Systems (BPMS) for newly Transitioned processes
Supporting the MBB with driving the agreed governance with Operations and customers
Conducting Quality Awareness, Lean and Green Belt Training within the organization
Coaching & Mentoring Green Belts and project teams to drive value for customers based on the roadmap cooperated with them
Executing and supervising the annual goals assigned by Quality function management
Fulfilling the requirements and achieving BB Certification within 18-30 months
Take over increased responsibilities within the described activities above
Training other team members regarding the daily tasks whenever vital and requested by the manager
Complete any other job-related tasks assigned by Quality function management
Building strategic relationship skills experience with peers from TS, Consulting, Solutions, Transitions, operations and operating leaders to facilitate goals and objectives
Clarifying the roles and appoints responsibilities of each member of the team
Challenging the team to develop as a leader
Qualifications
Minimum qualifications
Bachelor's degree
Significant work experience required.
Tried project management experience with the ability to balance multiple tasks
Validated people leadership skills
Experience in Process Improvement Methodologies
Black Belt certification is must
Preferred qualifications
Previous experience in a multinational company would be an advantage
Proficiency in project management and statistical analysis systems like MS Projects, Minitab, etc, would be a plus
Prior significant exposure to top management interactions both internally and externally
Network operations - understanding of Incident, change, and problem management.
In-depth knowledge of project planning techniques, Agile methodology, and automated project planning tools along with relevant certifications is an added advantage
Black Belt / Lean / any other Quality Certification would be a plus
Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.