ST

Senior IT Support Specialist (Service Desk)

Mumbai ₹4-9 LPA Posted 19 Jun 2025

FULL TIME

Slas

Excellent Communication Skills

Time Management Skill

Powershell

Set up, maintain, and troubleshoot desktop and notebook computers (On Site Remote)
Daily follow ups on pending ticket to closure and ensure SLAs are met
Follow up drive closure of long pending tickets
Set up and configure printers, scanners, and other peripherals
Working on a 24*7 environment and on shift basis
Install and configure software
Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency
Coordinate with vendors as needed
Alert the support teams on outages and provide necessary updates on Bridge calls
Review and test new applications, printers, software s etc. and provide feedback
Document issue resolution, Prioritize and re assign tickets in JSM
Handle escalated issues support the engineers on floor
Develop and share Knowledgebase to the teams
Propose Service Improvement Plans for the company and work on implementing them
Maintain excellent communication with all end users and other members of the technology department