Senior IT Solutions Engineer

Responsibilities:

• Work as part of Agile scrum teams to design, implement, and test solutions in support of business needs across our Automation, AI and Custom Apps portfolio
• Deliver software architecture, designs, and implementations
• Participate in all aspects of our agile development process, from sprint planning to daily scrum meetings and sprint demos
• Create and execute unit tests to verify functionality
• Troubleshoot and resolve software defects
• Contribute to software design reviews and code reviews
• Manage and Support both SAAS and Custom applications to maintain high availability application services to provide users with the tools and data needed to do their jobs effectively.
• Manage and Support Internal Ticket Escalations
• General to Complex technology support including troubleshooting and resolving day-to-day issues, and root cause analysis of sustaining issues
• Independently debug and resolve complex application issues and problems
• Monitor and assist in managing open user forums
• Provide application best practice guidance to end users
• Manage Application Functionality Updates, Integrations, Configurations, Releases and Security Settings
• Onboard/Offboard user licenses for select applications
• Work on sustaining issues, enhancements, and projects
• Develop, update, and implement policies and procedures to maintain best practices across the teams portfolio
• Partner with IT resources in the overall strategy, design, operation, and continual improvement of applications services
• All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

Required Educational Background:

Bachelors / master s degree in computer science, engineering

Requirements:

• Typically has 5-7 years of experience with strong technical and functional experience in hands on application support, administration, configurations, integration, enhancements, and project work.
• Experience as a full stack developer while using commercially available solutions including Microsoft Power Apps, UIPath, Drupal, Asana.
• Experience with AI / Gen AI applications (LLMs, Prompt Engineering) a plus
• Strong technical experience in hands on application administration and configuration of both on premise and cloud delivered services
• Experience in a fast-paced, global, corporate environment including the ability to manage expectations and facilitate prioritization efforts
• Eagerness to learn new technology and processes
• Ability to analyze both technical and data problems then propose solutions
• Excellent oral and written communication skills
• Database experience with the following platforms SQL Server, Mongo, HANA, and MySQL a plus
• Prior experience and knowledge of the O365 suite including SharePoint Online, OneDrive, Teams, Exchange Online, Azure, etc a plus
• API and scripting experience a plus
• Ability to interface well with cross-functional teammates
• Change control experience in an FDA regulated environment
• All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.