VU

Senior Group Manager - Process Training (Travel)

Navi Mumbai ₹4-9 LPA Posted 17 Jun 2025

FULL TIME

Stakeholder Management

Data Analysis

Automation

Process Improvement

New business Transition/Knowledge Acquisition, Transfer and Training BAU
Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations
Attends meetings WBR / MBR within the program or with another department whenever necessary
Meet & Greet with New Hire Batches EWS New Hire programs
Manage internal stakeholders
Manage multiple teams and by providing by driving KPI
Manage training metrics and impact to business metric
TNI/ TNA process and make recommendations for process improvements
Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration
Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives
Analyzing data and suggesting measures towards improving revenue generation for the function
Maintain vertical hygiene by ensuring reports, data and documents are in place
Promote standardization by creating & maintaining Training documentation
Promote behavioral training programs and promote the programs in order to ensure maximum participation
Act as a mentor for the team and hold the team together by promoting an environment of learning and team work
Manage Training MIS for accounts
Ensure training documentation is in place and processes are followed
Look for opportunities to reduce people dependencies and move towards automation and digitization