Senior Executive Presales & Technical

Responsibilities:

• Responsible for identifying, investigating & resolving user/ clients problems technically.
• Responsible for understanding the customer requirement and subsequent preparation of suitable technical solution / presentation.
• Responsible for providing POC (Proof of Concept).
• Responsible for installation, configuration & execution of work within specified time the team.
• Responsible for adequate support of warranty / post-warranty calls.
• Responsible for follow-up of RMA issues with respective OEMs.
• Responsible for preparing of all technical documents related to any projects & implementation.
• Responsible for Periodic reporting and effective communication.
• Responsible for onsite technical support to customers across all locations.
• Responsible for All Compliances Customer related workplace, OEM/Supplier, people, Processes, and systems.
• Responsible for transformation and Change Management.
• Responsible for generation & retention of 3rd party vendor across the region.
• Responsible for finding & fixing vendors for passive materials
• Bussinesd Dev, Communication Abilities, Presales, Solution Advice