Senior Executive – Operations

Job Title: Senior Executive – Operations

Location: Mumbai

Employment Type: Full-Time | Work from Office

Company Overview

A fast-growing technology-driven organization specializing in Online Dispute Resolution (ODR), focused on enabling efficient and cost-effective out-of-court dispute resolution. The organization collaborates with enterprises and institutions to streamline dispute management through digital processes.

Job Summary

We are looking for a detail-oriented and proactive Senior Executive – Operations to manage day-to-day operations, oversee workflows, and ensure smooth execution of processes. The role requires strong analytical skills, stakeholder management, and team coordination to drive operational efficiency and client satisfaction.

Key Responsibilities

• Work closely with the operations team to strategize and manage daily workflows
• Verify and validate data shared by enterprise users
• Prepare and deliver MIS reports regularly to clients and internal stakeholders
• Liaise with enterprise users to understand requirements and ensure service delivery
• Develop and implement Standard Operating Procedures (SOPs)
• Ensure adherence to SOPs across the team
• Provide regular updates and reports to senior management
• Manage, guide, and motivate team members to achieve targets
• Ensure timely completion of tasks and operational deliverables
• Manage vendor relationships and coordination
• Drive client satisfaction, retention, and feedback collection
• Collaborate with internal teams for process improvement

Qualifications & Skills

• Bachelor's degree in Business Administration, Operations, or related field
• Minimum 2+ years of experience in operations
• Experience in team handling or people management
• Preferred: Experience in legal, financial services, or insurance industry
• Advanced proficiency in MS Excel (VLOOKUP, data handling) and MS Word (Mail Merge)
• Strong communication and interpersonal skills
• Highly organized, detail-oriented, and self-motivated
• Ability to work in a fast-paced environment

Key Competencies

• Operations management
• Stakeholder coordination
• Process improvement & SOP creation
• Data analysis & reporting
• Team leadership & execution