Senior Executive-Customer Care

Role & responsibilities

• Receiving & lodging Customer Complaints ( Consumers / Wholesalers / Dealers / Retailers).
• Handling Complaints / Queries.
• Coordination with related units / departments for promptly rectification and closure of customer complaints / issues.
• Prepare daily activity report.
• Relationship activities with Customers (Greeting / Redemption etc.)
• MIS to reporting authority as per defined periodicity.
• Inbound and Outbound Calling
• Good Communication Skills