Senior Executive - Chargeback

Key Responsibilities:

Chargeback Management & Dispute Resolution

• Manage and process chargeback cases in line with card network and banking regulations.
• Provide specialist advice and guidance to merchants on chargeback procedures and compliance requirements.
• Analyze dispute cases and ensure timely submission of representments and documentation.
• Identify and address gaps or inefficiencies in the chargeback handling process.

Fraud Prevention & Risk Management

• Investigate potentially fraudulent chargeback claims and escalate high-risk cases.
• Support fraud prevention strategies by identifying patterns and trends in disputes.
• Work closely with risk and compliance teams to mitigate financial exposure.

Stakeholder Coordination

• Liaise with financial institutions, payment partners, and external stakeholders on chargeback-related matters.
• Communicate effectively with merchants regarding documentation, timelines, and resolution updates.
• Ensure adherence to defined turnaround times while maintaining service quality.

Process Improvement & Compliance

• Develop, document, and maintain standard operating procedures for chargeback management.
• Ensure compliance with banking regulations, card network rules, and internal policies.
• Maintain accurate records and prepare reports for management review.