Senior Engineer - Technology Services

Qualifications

•  Degree in a professional field or education in progress with at least 4 years of experience in system engineeringsupport
•  Advanced English both spoken and written
•  Relevant experience in the world of Linux UNIX systems using the Command Line Interface cli
•  Basic programming skills ability to read and interpret source code
•  Knowledge of some popular scripting languages eg perl python bash awk sed
•  Knowledge of all of the following Ansible Kerberos sudo DNS TCPIP syslog protocols and Active Directory
•  Selfdependence proactivity willingness to acquire new knowledge
•  Technical writing skills
•  Ability to define problems collect data establish facts and draw valid conclusions
•  Requires excellent interpersonal and communication skills including verbal written negotiation and platform communications
•  Possess a strong people orientation with the ability to listen work and resolve issues to achieve customer satisfaction
•  Quickly learn the general concepts of the technology used in and associated with One Identity products
•  Manage Service Requests and any ongoing Escalations
•  Collaborate with the other members of the Global Support Team
•  Invest in the Knowledge Centered Methodology KCS and contribute to the Support Portal
•  Participate in activities relating to product improvement and demand reduction
•  Provide a high quality service delivery experience to the internal and external stakeholders
• Preferences
•  Experience in network communication debugging routing
•  Knowledge of firewall technologies
•  Familiarity with debugging tools techniques eg Web ExGo To Meeting
•  Remote Desktop Services RDS
•  Educated to degree level
•  Ability to work flexible hours
•  Additional European language skills