Senior Engineer - Technical Services

Job Summary:

The Field Service Engineer is responsible for delivering technical interventions on-site including installation, training, maintenance, and repair of equipment. The role involves ensuring operational efficiency of machines, providing customer support, managing service-related finances, and supporting sales and dealer teams as needed.

Key Responsibilities:

• Conduct installation, maintenance, repair, and technical support at customer sites to ensure optimal equipment performance.
• Provide on-site training to end-users and operational staff to ensure proper usage of machines.
• Maintain regular communication with customers to ensure satisfaction and build long-term relationships.
• Offer technical support to the sales and dealer teams to drive business development.
• Successfully complete technical training programs and tests to maintain high standards of service.
• Manage service-related billing and invoicing processes; support AR (Accounts Receivable) collection.
• Monitor and control individual service costs to meet financial targets.
• Maintain and manage personal inventory including spare parts and tools.
• Perform technical tasks as assigned by the team leader or supervisor.
• Use technical management systems accurately for data entry and reporting.