Senior Engineer - IT

Roles and Responsibilities:

• Administer, manage, and maintain the Google Workspace ecosystem.
• Strong knowledge and experience handling Google Admin console, Gmail, Calendar, Docs, Sheets and Slides and related issues.
• User & shared mailboxes, google groups provisioning and management.
• Communication & collaboration application and Resource Administration
• Troubleshooting messaging issues
• Understanding of mail transfer and access protocols, email security, spam, phishing, and virus protection
• Facilitate enterprise rollout of custom solutions that integrate G Suite functionality and work productivity.
• Oversee email retention activities to comply with legal records retention policies.
• Act as the single point of contact for P1 and P2 incidents, perform business impact assessments, coordinate and carryout suitable resolution involving key technical teams including Google support.
• Knowledge of and exposure to Identity Providers (e. g. One Login, Okta, Ping Identity)
• Periodically analyze trouble tickets from lower tier teams, identify gaps, create and carry out new solutions, document, and train technical support staff.
• Escalate support issues to vendor, follow up and resolve them in a timely manner.
• Collaborate with Google product managers and strategists, Google tech support, outsourced vendor teams to evaluate and recommend new G Suite features/ enhancements.
• Excellent organizational, written, and verbal communication skills desired & Strong customer focus and ownership
• Incidents Change and Service Requests (tasks) need to be addressed in a timely manner and provide RCA.
• Must be able to create design documents, system operating procedures & FAQs.
• Zoom and Zoom Room Administration.
• Synology Administration
• Configuring and maintaining router, switch, VLAN, WLAN, Guest Network NAC, Firewall, VPN
• Custodian of wireless LAN
• Secures network system by establishing and enforcing policies and
• defining and monitoring access.

Requirements:

• Minimum of 5 year in relevant area.
• The ideal candidate will be Computer Science Engineering graduate / MSCIT/ Technical Graduate with AI certification
• Strong verbal and written communication
• Excellent analytical and problem-solving skills
• Ability to work well in teams.
• Strong work ethic and attention to detail
• ITIL certification
• G-suite certification / Google / practitioner certification, CCNP & Network Practitioner certificate
• Exposer towards AI / ML are preferred.
• Understanding of ITSM tools is good to have
• Must have experience in administrative of G-suite, Zoom, Synology backup solution and Basic of Network Troubleshooting at Switching level.
• Hands on in supporting users in cross geographic locations.