VU

Senior Director - Solution

Mumbai ₹10-14 LPA Posted 18 Jun 2025

FULL TIME

contact center operations

Solution Design

Stakeholder Management

Process Improvement

Leading a team as well as perform individual contributor roles depending upon the business scenarios in the Solution scope
Spending over 50% of the work time reviewing inputs and outputs of every deal from the team as per key timelines
Ensuring already laid down processes are being followed and should be able to introduce new processes to improve efficiency, winnability and deliverability of the solution
Ownership, responsibility and accountability for creating winning solutions individually as well as from her/his team members
Manage stakeholders across functions that provide relevant inputs to the solution (pricing, technology, transition, etc.)
End-to-end responsibility for conceptualizing and building high quality deliverables required during the sales cycle, including thought leadership. Typical deliverables include customized client presentations, response to RFP / RFI documents / pro-active proposals, etc.
The role may also involve - Participate in consulting / diagnostic studies / strategic projects - Collateral development - Lead, participate in client visits to various WNS locations
Qualifications
Graduate with MBA preferred.
Minimum 10 years of work experience with at least 8 years of experience for contact center work preferably in Travel and Leisure BPM. Solution design