Senior Counselor

Responsibilities:

Target & Performance Management:

Achieve assigned targets while maintaining accuracy and efficiency in daily operations.

Process Adherence & Timelines:

Follow instructions diligently and complete assigned tasks within defined deadlines.

Shift & Schedule Flexibility:

Demonstrate willingness to work in shifts, including weekends, as per operational requirements.

Team Collaboration:

Work effectively as a team player, supporting colleagues to ensure smooth centre operations.

Communication & Presentation:

Maintain good presentation standards and communicate clearly and professionally with students and stakeholders.

System & Computer Usage:

Use basic computer applications efficiently, with strong proficiency in MS Excel for data tracking and reporting.

Student Issue Handling:

Handle student queries, concerns, and issues tactfully, ensuring timely resolution and satisfaction.

Centre Operations Management:

Manage operational processes and formalities at the centre, ensuring compliance with organizational procedures.

Customer Service Orientation:

Maintain a process-driven approach while delivering high-quality customer service to students and visitors.