Senior Consultant - SAP Analytics Service Analyst

What you'll do

We are looking for a service analyst to work with the Analytics Service Lead on AstraZeneca s new SAP analytics and AI capabilities. We want to deliver amazing customer experiences and world class value; this cannot be achieved without great service management.

As an SAP Analytics Service Analyst, you will contribute to: ITIL-based process design; service introduction; definitions of service metrics; change management; and managing operations on ServiceNow. You will also lead the on-going improvement of service once we go-live.

Essential for the role

• Proven experience of service management.
• Good hands on with ServiceNow
• Good hands on with JIRA
• Good understanding of ETL processes.
• Good with Data reconciliation.

Desirable for the role

• Service management on a 24x7 business critical platform for a global company
• ITIL qualification
• Provide technical support to end-users, ensuring effective utilization of SAP analytics tools.
• Conduct workshops and training sessions to improve user competency in data analysis tools.
• Collaborate with IT and business teams to integrate various data sources and systems with SAP analytics.
• Assist in the development and implementation of new analytics solutions and enhancements.
• Ensure compliance with data governance policies and maintain standards for data accuracy and security.
• Implement best practices for data management and analytics reporting.
• Team leadership and building teams.
• Managing outsourced service providers.
• Familiarity with regulatory frameworks (GxP, GPDR, SOX).
• Knowledge of SAP ecosystems, including SAP S/4HANA, SAP Analytics Cloud, SAP Datasphere and Collibra.
• Process digitisation and automation.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience in pharmaceutical, healthcare, or manufacturing industries.
• Knowledge of Agile or hybrid project delivery methodologies.