Senior Configuration Specialist

What You ll Do

• Provide real-time end-user support and implement platform changes based on customer requests.
• Ensure configuration aligns with Sprinklr best practices and specific client requirements.
• Collaborate with cross-functional teams including developers, QA engineers, product support, and product managers to resolve issues and contribute to product enhancements.
• Create and maintain detailed documentation, such as knowledge base articles and FAQs, to support both customers and internal teams.
• Analyze support processes, identify improvement areas, and implement solutions to enhance customer experience and streamline operations.
• Identify and deploy Tactical Use Cases (TUCs) as needed.
• Support the Project Manager in building the project s business case by ensuring all high-level requirements are captured within the project scope.

What Makes You Qualified

• Bachelor s degree in Technology, Communications, or a related field from a reputable institution.
• Strong knowledge of MongoDB is a plus.
• Excellent written and verbal communication skills.
• Strong analytical thinking and problem-solving abilities.
• Solid understanding of the Software-as-a-Service (SaaS) model, enterprise software, and social media platforms.
• Adaptability and a quick-learning mindset in a fast-paced, dynamic environment.
• Resourceful and solution-oriented, with the ability to apply technical knowledge to determine effective resolutions.
• Project management experience is an added advantage.
• Prior experience in client-facing roles is essential.