Senior Business Manager - NR Remittances

The role of a Senior Business Manager in NR Remittances focuses heavily on driving business growth, managing high-net-worth (HNW) non-resident (NR) client relationships, and ensuring efficient handling of domestic and international remittances. The position requires a blend of sales acumen, strategic planning, team leadership, and strict compliance with banking regulations. 

Key Responsibilities

• Business Development & Sales: Achieve revenue, acquisition, and cross-selling targets for NR products such as current/savings/term deposits, mutual funds, insurance, investment services, and asset products.
• Relationship Management: Deepen and manage relationships with existing HNW NR customers to increase their 'wallet share,' grow the book size, and ensure high client retention and engagement.
• Remittance & Forex Operations: Oversee the handling of inward and outward remittances, monitor transaction volumes, and ensure seamless execution of foreign exchange (Forex) transactions while adhering to regulatory guidelines.
• Team Leadership & Training: Lead, mentor, and train a team of relationship managers or elite bankers on NR products, processes, and sales strategies. This often involves managing teams across different global time zones.
• Process & Compliance: Ensure strict adherence to all internal and external regulations, including anti-money laundering (AML) and Know Your Customer (KYC) policies. Act as the primary point of contact for audits and compliance reviews for the business line.
• Strategic Planning & Reporting: Develop and implement strategic business plans to maximize market share, monitor financial performance, and provide insightful reports and analysis to senior management to aid decision-making.
• Customer Service: Oversee the resolution of customer queries and complaints, ensuring a high standard of service quality and customer satisfaction. 

Required Skills & Qualifications

• Education: A Bachelor's degree is generally required, with a postgraduate degree (MBA or related field) often preferred.
• Experience: This role requires significant experience (often 5+ years) in banking, financial services, relationship management, or a specific background in NR business.
• Core Competencies:
• Strong sales acumen and target orientation.
• Excellent relationship management and interpersonal skills.
• In-depth knowledge of NR products, processes, and the regulatory framework.
• Leadership and team management abilities.
• Strong analytical mindset and ability to use data for sales planning.
• High ethical standards and compliance awareness.