Senior Business Consultant

Job Description

Role Context:

   In this role, individual will be part of the Initiatives function involved in delivering change across Commercial Banking Operations. The centralized initiatives model helps to apply structure, consistency and drive execution results for the Commercial Banking Operations Strategic and Risk priorities. These roles are critical to the Commercial Banking Operations team support and help keep the functional leaders and managers in the day to day operations of serving our customers.

   The roles align within Commercial Banking Ops Shared Services which supports the entire Commercial Banking Ops organization with variety of activities as a shared service and this include supporting the entire change / strategic initiatives book of work, support on BCP readiness and planning, reconciliation, quality assurance, MI and other shared activities. The team in I&P is relatively new and needs to establish itself while working closely with key business stakeholders to drive various projects / initiatives.

   The individual will be expected to have good understanding and experience as a Business Analyst using both Waterfall and Agile delivery approach. The incumbent will be required to work under stringent timelines, maintain strong engagement with multiple functions in a matrix environment working in delivery Pods. As part of the initial engagement, the individual would focus on multiple journeys for buildout of the platform to deliver business and operational metrics. The individual will take the lead and work with stakeholders to analyze current state process, help identify pain points, risk and gaps. Document findings and work on future state, perform impact analysis and suggest/recommend future state options working alongside multiple partners to help with Implementation.

   The individual will be part of the Initiatives function involved in delivering change across Commercial Banking Operations. As part of the engagement, the team member would focus on risk initiatives working on Risk and Control Self-Assessment (RCSA) program by actively participating in the workshops, creating control procedures, cascading critical information to key stakeholders, providing updates on the progress of initiatives a regular basis. Provide support and guidance for others working on RCSA. Team member would support the End to End lifecycle through all phases of the program working with relevant stakeholders.

   Key stakeholders:

   Line of Business

   Process Engineering

   Business Risk & Control

   Role requirements:

   8+ years of experience in one or a combination of the following: business operations, implementation, Operation risk management, project delivery and strategic planning

   Liaise with key business partners, providing subject matter expertise on a variety of assigned and ongoing business operations (that are managed by others) to ensure success in meeting business goals and objectives

   Support Issue Management – liase with business on corrective actions, ensure that adequate controls have been implemented

   Perform deep dives on processes

   Ensure efficiency, quality, cost effectiveness of solutions, and impasse and pipeline management relating to assigned operations. Enacts and monitors key indicators to ensure effective performance and control management of assigned operations

   Establish framework for assigned business operational reviews and suggests oversight strategies

   Participate in performance monitoring reviews

   Ensure effective integration/timing of change initiatives related to assigned business operations

   Has ongoing accountability for effective operational controls

   Influence technology or innovation opportunities on behalf of line of business or group and participates on projects as needed

   Excellent problem-solving, organizational, analytical skills and strong operational risk management experience with the ability to define and evolve operational controls based on analysis

   Strong verbal and written communication skills, able to communicate clearly and concisely with engineers and executives

   Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment  

   Intermediate / Advanced skills in MS-Office Suite (Specifically excel / PowerPoint)

   Individual with operational risk management back ground including project management experience

   Financial Services industry experience would be desired

   Product & Delivery

   Technology