Senior Associate, Post Delivery – Technician Scheduling Support
Job Description
Inviting applications for the role of Senior Associate, Post Delivery - Technician Scheduling Support
Responsibilities
Support technician scheduling through data tracking, workload analysis, and schedule optimization.
Monitor post-delivery service readiness and flag gaps impacting installation or commissioning.
Analyze service turnaround time and technician utilization metrics.
Develop and maintain technician scheduling visibility dashboards tracking supplier installation and commissioning timelines across sites. (optional)
Monitor supplier adherence to planned installation schedules by analyzing requested vs confirmed execution dates.
Manage and analyze scheduling workflows through the client-built scheduling platform (Smartsheet-based tool) to track execution readiness. (optional)
Perform exception analytics to identify scheduling delays, resource availability constraints, and execution risks. (optional)
Generate supplier compliance scorecards measuring responsiveness, scheduling adherence, and installation performance. (optional)
Maintain centralized execution tracking databases integrating contractor requests, supplier confirmations, and project milestone data.
Support onboarding and enablement of suppliers on digital scheduling platforms, ensuring adoption and data accuracy.
Conduct trend analysis on technician deployment efficiency and identify optimization opportunities. (optional)
Drive continuous improvement initiatives by leveraging scheduling performance insights and workflow automation opportunities.
Support data governance by ensuring audit-ready execution documentation and compliance tracking. (optional)
Qualifications we seek in you!
Minimum Qualifications
Bachelor's in operations management, Analytics, Engineering, or Business Administration
Exposure to ERP or project tracking platforms (SAP, Oracle, Procore, etc.)
Preferred Qualifications/Skills
Technical Skills
Workforce scheduling analytics
Service request tracking and turnaround monitoring
Productivity and utilization reporting (optional)
Basic forecasting for technician workload planning (optional)
Functional Skills
Understanding service lifecycle and installation workflows
SLA tracking and compliance reporting
Coordination across field teams and operations teams (optional)
Behavioural Skills
Strong organizational skills
Stakeholder engagement capability (optional)
Service quality orientation (optional)
Analytics & Tools
Advanced MS Excel (mandatory)
Power BI / Tableau (preferred)
ERP exposure (SAP / Oracle / Procore / Similar)
Basic SQL or data querying (good to have)
Process automation exposure (Power Automate / RPA - optional advantage)
Domain Knowledge
Supply chain lifecycle understanding
Procurement to Pay awareness
Documentation compliance and audit controls
SLA / KPI driven delivery model
Behavioural Competencies
Data-driven decision making
Strong stakeholder management
Process improvement mindset
Attention to detail and quality focus
Ability to work in global / virtual delivery model