Senior Applications Technical Specialist

The Role

Ensure project deployment as per conceptual design documentation and architecture

• Collaborate with various Information Technology and business stakeholder groups to ensure deployed solutions meet all agreed upon criteria
• Primary resource responsible for development of enhancements & fixes, and ongoing support of ServiceNow HRSD
• Design, develop and implement service portal related enhancements/fixes with the ServiceNow HRSD module
• Develop integrations on ServiceNow platform to various modules ITSM, HRSD, Custom Apps, Etc.,
• Build and maintain Service Catalogues/ Record Producers inclusive of workflow and Orchestration
• Create and maintain client scripts, business rules, UI Policies, widgets, service portal, jobs, etc. (JavaScript/HTML/CSS)
• Troubleshoot and resolve any potential technical application issues.
• Adhere to ServiceNow best practices (code best practices, update sets, table relationships, application customization, etc.)
• Adhere to Worley Change Management principles to ensure the stability of sub-production and production environments
• Proactive, responsive and focused on anticipating future requirements and/or issues
• Recover quickly after change, disruptions, or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation.
• Develop clear and concise technical/process documentation
• Global Reports creation and administration with platform analytics or performance analytics features
• Provide HRSD application training to business teams and help desks (train the trainer)

About You

To be considered for this role it is envisaged you will possess the following attributes:

Relevant Knowledge and Experience:

• Excellent interpersonal and presentation skills
• Fluent in spoken and written English
• Strong knowledge and familiarity with HR processes
• Overall 10 to 12 years of SN experience
• 5+ years experience with ServiceNow HR Service Delivery
• 2 to 3 years as a ServiceNow Administrator
• 8+ years experience as a ServiceNow Developer inclusive of JavaScript
• 5+ years experience using web services in ServiceNow (REST and SOAP)
• 5+ years experience integrating ServiceNow with other platforms via all available options (automated flat file loads and transform maps, web services, connectors, IntegrationHub, Service Graph connectors)
• Experience implementing and maintaining SLAs
• Experience acting as an administrator for platform & all ITSM, ITOM, HRSD & Custom Apps modules
• Experience acting as the primary regression testing resource for a ServiceNow upgrade.
• Comfortable acting as the sole technical resource on a project and able to translate business requirements into a technical solution
• Strong understanding of the HRSD and ITSM security models for creation and maintenance
• Sound knowledge of industry standards and methodologies of Integrations
• Broad understanding of software applications in use at Worley including but not limited to Oracle Cloud HCM, Oracle eBusiness Suite, Oracle Taleo, Azure DevOps, Office 365, SharePoint, MS Teams
• Ability to work with globally dispersed virtual teams across several disciplines
• Experience with ITOM applications (Discovery, Event Management, Operational Intelligence, Orchestration, Service Mapping, CMDB) highly desirable.

Personal Qualities/Behaviours:

• Strong work ethic
• Detail oriented and able to solve problems with efficient troubleshooting
• Self-driven and takes responsibility
• Drive to work collaboratively