Senior Analyst, Customer Analytics

Responsibilities:

• Develop a deep understanding of key business metrics and drivers across the organization
• Design and build centralized business intelligence platforms for internal data consumption
• Collaborate with cross-functional teams to provide analytical support across customer lifecycle initiatives (acquisition, cross-sell, up-sell, retention)
• Write programming code or partner with developers/DBAs to structure and prepare data for analysis
• Perform data modeling, validation, and in-depth analysis for both standard and ad hoc requests
• Support the setup and execution of measurement plans based on Design of Experiment (DoE) methodologies
• Ensure data integrity and clarity in presenting findings to stakeholders

Required Qualifications:

• Bachelor's degree in Engineering, Business, Mathematics, or Statistics
• 3–6 years of experience in a data analytics role
• Proficient in querying relational databases using SQL
• Advanced knowledge of Microsoft Excel
• Strong analytical thinking and problem-solving skills
• Excellent verbal and written communication skills

Preferred / Nice-to-Have Skills:

• Proficiency with data visualization tools, particularly Power BI
• Experience in programming with Python
• Exposure to:
• Text analytics
• Amplitude or Omniture datasets
• Call center analytics
• Geo-location analytics