Senior Admission Officer

Roles and Responsibilities :

• Admissions & Counselling Handle student inquiries through phone calls, emails, walkins, and digital platforms.
• Counsel prospective students and parents on academic programs, admission requirements, fee structures, and career prospects.
• Conduct one on one and group counselling sessions to convert leads into admissions.
• Maintain up to date knowledge of programs, eligibility criteria, and institutional policies.
• Application & Enrollment Process Guide applicants through the complete admission process including form filling, document collection, and verification.
• Ensure all applications are processed accurately and within set timelines. Coordinate with finance and administration teams for fee payment processes and related formalities.
• Front Office Management & Customer Handling Serve as the first point of contact for all visitors, students, and parents, ensuring a professional and welcoming environment.
• Manage the reception area, visitor logs, and incoming calls. Provide accurate and timely information about courses, schedules, and institutional services.
• Handle customer concerns and escalate complex issues to management when necessary.
• Student Orientation Plan and conduct student orientation sessions for newly admitted students, ensuring they are well-informed about academic schedules, institutional facilities, policies, and support services. Collaborate with academic and student services teams to prepare orientation materials and activities.
• Reporting & Target Achievement Track daily, weekly, and monthly admission numbers against assigned targets.
• Maintain accurate admission records in the CRM/ERP system.
• Prepare periodic admission and conversion reports for management review.
• Team Collaboration & Leadership Support junior admission executives and provide guidance to improve counselling and conversion skills. Participate in team meetings, brainstorming sessions, and strategy discussions to improve the admissions process.
• Bachelor s degree (Master s preferred) in Business Administration, Education, or related field.