Security and Login Assistance Representative

Your Responsibilities:

• Handling client inquiries about IBKR's security system via phone, chat and tickets.
• Problem management with a focus on security protocols and practices.
• Assisting clients in configuring and using IBKR's two-factor authentication smartphone app.
• Identification and escalation of issues pertaining to the secure login of clients using IBKR's smartphone app.

Qualification and Experience:

• Good mastery of Windows and/or macOS computer systems and basic office applications.
• Experience and advanced user knowledge of iOS and Android smartphone operating systems.
• Excellent understanding of apps and smartphones.
• Previous experience in a client service role.
• Languages: fluency in English. Any additional language is a plus.

Required Skills:

• Excellent and demonstrable client service skills
• Navigating multiple computer applications while interacting with clients.
• Analytical approach to problem-solving.
• Ability to engage and maintain a conversation with clients
• Ability to learn and adapt to new information and technology platforms
• Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.