SDM – Life and Annuities Insurance

• Lead end-to-end delivery for Life and Annuities insurance operations, ensuring SLA compliance and high-quality service

• Manage a team of functional and technical resources, providing guidance and performance management

• Oversee US insurance policy administration, including new business, policy servicing, claims, and annuities processing

• Ensure adherence to regulatory and compliance requirements in line with US insurance standards

• Monitor operational KPIs, analyze trends, and drive process improvements for efficiency and accuracy

• Liaise with clients, stakeholders, and internal teams to manage expectations and deliverables

• Identify risks in delivery, escalate issues proactively, and implement mitigation strategies

• Support strategic initiatives for operational transformation and digital enablement

• Mentor and coach team members to enhance skills, knowledge, and career growth