SCCM Application Packaging Professional

We are seeking an SCCM Application Packaging Professional with hands-on experience in SCCM, ServiceNow, and Jira. The ideal candidate will possess a basic understanding of PowerShell and strong technical knowledge of Windows OS (Win10, Win11), including software installation, Virtual Desktop Citrix, and Desktop Applications. You'll be responsible for performing deployment pre-checkouts, post-deployment follow-ups, and managing failed installs, all while maintaining high-quality documentation and providing essential desktop operational services.

Key Responsibilities

• Application Packaging & Deployment: Utilize SCCM for application packaging and deployment, ensuring successful software distribution across the enterprise.
• Deployment Management: Perform deployment pre-checkouts using provided check scripts and tools. Conduct post-deployment follow-ups, including metrics reporting, tracking failed install endpoints, and initiating remediation for failed installs.
• Issue Escalation: Escalate deployment failures that exceed specified failure thresholds in a timely manner.
• Operational Support: Provide firm-wide desktop operational services, supporting software installations and application functionality.
• Documentation & Procedures: Maintain documentation and procedures related to application packaging and deployment processes.
• System Knowledge: Apply technical knowledge of Windows OS (Win10, 11), Virtual Desktop Citrix, and Desktop Applications in MS Excel.
• Collaboration & Problem Solving: Work collaboratively with strong interpersonal skills, demonstrating tenacity to deliver, excellent attention to detail, and problem-solving skills with the ability to think quickly.
• Tool Utilization: Effectively use ServiceNow and Jira for incident, change, and project management.

Required Skills and Experience

• Experience with SCCM (System Center Configuration Manager).
• Experience with ServiceNow and Jira.
• Basic knowledge of PowerShell.
• Technical knowledge of Windows OS (Win10, 11), including software installation.
• Experience with Virtual Desktop Citrix.
• Proficiency with Desktop Applications in MS Excel.
• Tenacity to deliver, with excellent attention to detail.
• Self-motivated, with a 'can-do' attitude and a team player mindset.
• Strong problem-solving skills with the ability to think on your feet.
• High-quality interpersonal skills are essential.
• Ability to perform deployment pre-checkouts and post-checkouts, analyze checkouts, and escalate issues.

Mandatory Skills

• SCCM
• Application Packaging

Good to Have Skills

• Good communication skills.