SAS Platform

Roles & Responsibilities:

- Provide technical support and troubleshooting for SAS Platform-based applications.

- Collaborate with cross-functional teams to identify and resolve issues within critical business systems.

- Develop and maintain technical documentation, including standard operating procedures and knowledge base articles.

- Participate in the design, testing, and implementation of new applications and system enhancements.

- Ensure compliance with established service level agreements (SLAs) and customer satisfaction goals.

Professional & Technical Skills:

- Proficiency in SAS Platform.

- Experience in SAS Analytics is a good-to-have skill.

- Strong understanding of software engineering principles and methodologies.

- Experience in troubleshooting and resolving technical issues in a timely manner.

- Excellent communication and interpersonal skills.