SAP Transport Management Functional

 WHAT YOU WILL DO ::

• Drive timely and high quality resolution of complex and escalated customer issues with a focus on critical incidents and deep dive problem analysis. 
• Collaborate closely with cross functional teams, including Development, Product Management, and Service Engineering, to ensure fast track solutions for top priority cases.
• Apply advanced root cause analysis techniques to resolve challenging issues and improve systemic stability for our customers.
• Contribute to knowledge sharing through high quality Knowledge Base Articles, FAQs, and internal best practice documentation.
• Continuously drive improvements in support delivery by analyzing past incidents, proposing process optimizations or escalations.
• Participate in shift based support to meet 24x7 service requirements.
• Take an active role in stakeholder communication and customer engagement to build trust and long term value.

WHAT YOU BRING ::

• Bachelor's or master's degree in computer science, Engineering, or a related field.
• Minimum 3-5 years of experience in SAP Technical Support, Application Management, or Solution Engineering roles, with demonstrated ownership of complex issues.
• Strong ABAP Debugging skills.
• Sound understanding of SAP system architecture, integrations, and technical layers.
• Experience with at least one SAP functional area such as Transport Management is desirable.
• Proven problem solving, analytical thinking, and communication skills.
• Ability to thrive in high pressure, customer facing environments. 
• Strong commitment to quality, continuous learning, and collaboration.
• Experience working with ERP customers and handling executive level communication is a plus.
• Exposure to cloud based systems or SAP S/4HANA is a strong advantage.

MEET YOUR TEAM ::

The Advance Resolution Capabilities (ARC) Team is part of SAP's premium technical support ecosystem, focused on resolving the most challenging and high impact customer issues.

As a member of this elite group, you'll be at the frontline of mission critical support, partnering with experts across the organization to ensure customer success and product excellence.