Job Title : SAP SD Consultant

Location : Chennai

Experience : 4 - 9 years

Skills : SAP SD

Please find the walk-in drive details below :

Walk In Drive Location:

Tata Consultancy Services Chennai Address : Taramani 100 Feet Road, 165/1A, New Colony Road, Velachery, Chennai, Tamil Nadu 600042

Walk in Date : 29thJune 2024

Walk In Time: 9.00 AM to 1.00 PM

Job Description :

• Resolve tickets and provide support as per the agreed SLAs.

• Manage IT/ access requirements to meet specific needs.

• Review and manage service request backlog as needed to ensure all requests are correctly prioritized, scheduled and resolved efficiently.

• Engage on any critical customer escalations and ensure customer resolution as well as postmortem analysis to avoid future breakdowns

• Host regular reviews with business personnel on status and performance and incorporate their feedback into service delivery

• Work with enterprise support groups and cross functional teams to resolve problems or issues

• Coordinates through and complies with the change management process whenever required.

• Resolves incidents and fulfils requests as needed.

• Support hiring process whenever required by assessing the technical competency.

• Conduct technical training to fellow Associates / New joiners.

• Performs other related duties and participates in special projects as assigned

SAP SD Consultant