SAP SD Consultant
Job Description
Job Title : SAP SD Consultant
Location : Chennai
Experience : 4 - 9 years
Skills : SAP SD
Please find the walk-in drive details below :
Walk In Drive Location:
Tata Consultancy Services Chennai Address : Taramani 100 Feet Road, 165/1A, New Colony Road, Velachery, Chennai, Tamil Nadu 600042
Walk in Date : 29thJune 2024
Walk In Time: 9.00 AM to 1.00 PM
Job Description :
• Resolve tickets and provide support as per the agreed SLAs.
• Manage IT/ access requirements to meet specific needs.
• Review and manage service request backlog as needed to ensure all requests are correctly prioritized, scheduled and resolved efficiently.
• Engage on any critical customer escalations and ensure customer resolution as well as postmortem analysis to avoid future breakdowns
• Host regular reviews with business personnel on status and performance and incorporate their feedback into service delivery
• Work with enterprise support groups and cross functional teams to resolve problems or issues
• Coordinates through and complies with the change management process whenever required.
• Resolves incidents and fulfils requests as needed.
• Support hiring process whenever required by assessing the technical competency.
• Conduct technical training to fellow Associates / New joiners.
• Performs other related duties and participates in special projects as assigned