SAP Commerce Professionals

• Working on development queue to reduce support backlog and improve the support solution share.
• Responsible for planning and coordinating all activities required to perform, monitor, and report on the process.
• Record and classify received incidents and undertake immediate effort to restore them.
• Provide first-line investigation and diagnosis of all incidents and service requests.
• Escalate major incidents to Incident or Problem Manager.
• Own all incidents and service requests throughout the lifecycle.
• Technical requirements knowledge of SAP Commerce is required.
• Experienced in Hybris, web development, and other web technologies including but not limited to HTML, CSS, JavaScript, REST, JSON, SQL, etc.
• Customer-facing support experience or proven ability to communicate and break down technical ideas to business stakeholders and technical users.
• Understanding of mobile platform development (iOS and Android) is an advantage.
• General understanding of programming languages, APIs, and database technologies.
• Broad understanding of enterprise web architectures.
• Critical and creative thinking.
• Passion for fast-paced problem-solving.
• Experience with website debugging tools such as Charles, Fiddler, Wireshark, Firebug, etc. preferred.
• Experience with monitoring tools such as Kibana is helpful.
• Experience with SaaS is preferred.

7 to 12 years

• Working on the development queue to reduce the support backlog and improve the support solution share.
• Responsible for planning and coordinating all activities required to perform, monitor, and report on the process.
• Record and classify received incidents and undertake immediate effort to restore them.
• Provide first-line investigation and diagnosis of all incidents and service requests.
• Escalate major incidents to Incident or Problem Manager.
• Own all incidents and service requests throughout the lifecycle.
• Technical requirements knowledge of SAP Commerce is required.
• Experience with Hybris, web development, and other web technologies including but not limited to HTML, CSS, JavaScript, REST, JSON, SQL, etc.
• Customer-facing support experience or a proven ability to communicate and break down technical ideas to business stakeholders and technical users.
• Understanding of mobile platform development (iOS and Android) is an advantage.
• General understanding of programming languages, APIs, and database technologies.
• Broad understanding of enterprise web architectures.
• Critical and creative thinking.
• Passion for fast-paced problem-solving.
• Experience with website debugging tools such as Charles, Fiddler.

Hybris, Sap Commerce