Job Description

Wells Fargo is seeking an Operations Manager...

In this role, you will:

Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
Engage stakeholders and internal partners associated within the Operations area
Work independently on moderately complex issues and projects
Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
Provide training, performance, evaluation and coaching of less experienced team
Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
Provide responsibility for budget and financial performance
Collaborate and influence all levels of professionals including more experienced managers
Lead team to achieve objectives
Manage allocation of people and financial resources for Operations
Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of leadership experience

Desired Qualifications:

Bachelor's degree holder, preferably business course - banking, accounting & finance or other related discipline
5-10 years of people management experience in Sanctions Screening Operations
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Strong attention to detail and accuracy skills
Ability to work effectively in a team environment
Knowledge and understanding of Office of Foreign Asset Control (OFAC) compliance
Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage
Fluent in both verbal and written communication skills
Proven management skills with ability to analyze issues and provide solution in a tactful manner
Ability to work independently and provide support on flexible hours/working days
Demonstrated leadership and interpersonal skills
Well organized, proactive, constructive and capable to motivate teamwork
Transition/Process migration experience in a shared service environment
Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve
In scope - 10 day Required Absence Policy due to Sensitive Position

Sanctions Screening Operations Manager