Salesforce Support Engineers

About the Role -

• We are seeking a Production/Business Support specialist to provide application and BAU support for our Client Systems, particularly, our Salesforce CRMs. This role is responsible for providing first-line support for end-user queries and issues related to Client System functionalities and data.
• Mandatory Requirement - application support engineers who can understand their 2 applications built on salesforce and .net and provide them support for these accordingly.
• Hands on coding experience in implementing Apex classes/controllers, Visual force pages, Apex Triggers, SOQL/SOSL/DML queries, Batch jobs, process builder.
• Hands on in Admin activities like writing workflow rules, Approval process, creating formula fields, user/profile setup, data migration/scrub
• Coding experience in Salesforce Lightning.
• Experience in support activities in Salesforce
• Experience on integrations using different methodologies like REST, SOAP, Web Services.
• Experience in managing third party app exchange tools like Marketo, Ringlead etc
• Experience in doing RCA for issues and providing responses to business.