Salesforce Services Technical Analyst

• Managing and Implementing the technical design of Salesforce Service solutions in accordance with Business strategy and working closely with the Technical & Functional Expert
• Ensuring that Salesforce Services Solutions' Technical Core Model (IT Solution's Requirements) is well documented based on Business Processes & Rules, evolves consistently and is not jeopardized by localization
• Present analysis and detailed solution documentation to both technical and non-technical audiences
• Lead develop, package & release management activities and support development team (includes reviewing deliverables, effort estimations for multiple design options)
• Contributing to the delivery of Salesforce Services Core Model evolution in accordance with business strategy
• Supporting applications Roll-out, ensuring that Core Model is applied
• Interacting with Operations teams by monitoring their activities & providing technical expertise when needed

TECHNICAL COMPETENCIES & EXPERIENCE

• Language skills: English expertise is a must both spoken and written
• Graduated with an engineering degree, preferably in information technology
• 4 years of experience on Salesforce, including Salesforce Lightning, Service Cloud, Experience cloud, Commerce Cloud
• 2+ years of experience and proficiency with Salesforce developer toolkit, including Apex, Test classes, Triggers, Visualforce, Javascript, SOQL/SOSL and Release Migration Tool
• 1+ years of experience with Salesforce architecture, design and integration technologies (including Platform Events, Connected Apps, Mobile SDK, SSO, OAuth, SOAP, REST and SOA design principles)
• Knowledge of Data management, ETL concepts, Enterprise software development, Object based and Relational Database technologies is an added advantage
• Must completed Salesforce Certifications (Administrator, Platform Builder 1, Platform Developer 2)
• Certification in Salesforce Service Cloud Consultant is an added advantage