Lead solution design sessions with business partners, product owner(s), and development teams, translating requirements/business rules into detailed technical designs.
Prepare technical specifications, business processes, process flows, data models and design documents.
Collaborate with cross-functional IT teams and Enterprise Architects to understand the integration requirements, advise on the Salesforce architecture solutions.
Design and implement Salesforce integration architecture solution process, and data integration with Salesforce applications and other enterprise systems using Salesforce.com API framework, and 3rd party APIs.
Design and develop high-quality, scalable, and efficient Salesforce solutions using Lightning Web Components (LWC), Lightning Web Runtime (LWR), Apex, Flows, etc..
Understand and advocate best practices in high-level system designs.
Improve architecture and optimize performance of very complex software systems.
Work with extended IT Architects, engineers to plan, design, implement and deploy business solutions within sprint delivery cycles.
Prepare and maintain a roadmap for implementing software engineering practices to achieve higher code quality.
Identify and drive continuous improvement initiatives to improve product quality, reduce technical debt and innovation.
Own the development and implementation of business deliverables.
Stay updated with Salesforce releases and new features.

Basic Requirements

Bachelor s degree in Computer Science, Information Technology, or related field from an accredited college or university.
7+ years of Salesforce experience, including hands-on experience in designing, developing and deploying business solutions on Salesforce Service Cloud platform is required.
3+ years of experience in leading Salesforce development teams
Experience working on Salesforce Integrations along with core development skills, integrating Salesforce with third party SaaS and ERP applications.
Deep understanding of Salesforce Service Cloud product capabilities, APEX, SQL/SOQL, LWC, LWR (preferred), Flows, Visualforce, XML/JSON, Javascript, SOAP and REST techniques
Experience with Salesforce platform production deployments using CI/CD pipeline and working in an agile methodology environment
Experience working in a DevOps setting using latest DevOps tools such as Jekins, GitHub, Bitbucket, Jira, SonarQube and Dynatrace.
Experience in Agile Scrum or SAFe frameworks.
Ability to communicate ideas to architects, technical teams and business partners.
Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.

Salesforce Service Cloud Technical Lead